Learning Outcomes

Door Supervising - An Introduction

Door Supervising Key Skills

Health and Safety for the Private Security Professionals

Basic First Aid Techniques

Physical Intervention Skills

Working Within the Private Security Industry

Conflict Management for The Private Security Industry

Lesson Summary

In this module, we will take a look at the roles, responsibilities and skills required of a modern door supervisor. Some of the key health and safety procedures that a door supervisor should know about will be discussed. We will also examine the major laws that govern the private security profession and conflict resolution methods.

Working as a Door Supervisor - Course assessment

Learn how to perform the roles of a modern door supervisor or bouncer in this free online security management course.

Working as a Door Supervisor

This course combines the topics of security management and health and safety to explain how to succeed as a ‘bouncer’ or door supervisor who can manage crowds and manage security. This profession involves different kinds of environments and people so we provide a wide range of skills that door supervisors require to perform their duties efficiently. We cover topics like conflict resolution, basic first aid, handling emergencies and more.

ISO 22483 Basics

Core Service Principles

Accommodation Operations

Food and Beverage Services

Safety and Security

Management and Improvement

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations - Assessment

Master quality standards for hospitality and tourism operations using ISO 22483:2020 with this free online course.

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations

This course introduces the quality standards in the hospitality industry. Discover fundamental values, such as consistency and cultural sensitivity, in delivering exceptional service. You will review daily operations in rooms, dining, and safety, and learn best practices in hygiene, energy use, and guest privacy. Grasp the roles of audits, policies, and staff training and enhance service through feedback, monitoring, and regular upgrades.

Tour Operations, Marketing, and Travel Management

Communications, Crisis and Transport Management

Post-COVID Tourism Management

In this module, study the components of tourism, the lifecycle of tourism products, and systems for tour operations. Study the management systems for communication, crisis, transport, and customer relationship. We will also explore sustainable tourism and development, the impact of Brexit and COVID on tourism, and productivity issues in tourism.

Travel and Tourism Management - Course Assessment

Learn about new technologies and sustainable travel and tourism management strategies in this free online course.

Travel and Tourism Management

The hospitality industry is often cited as one of the largest industries in the world, contributing a significant quota to the global GDP. This free online course aims to help develop your management skills in the travel and tourism sectors of the hospitality industry. By taking this course, you will become familiar with several new technologies and sustainable development strategies to maximise your career opportunities.

Types of Service in Restaurant

Crockery, Cutlery and Their Usage in Restaurants

Common Glassware and Their Usage in Restaurants and Bars

Common Bar Equipment

Handling Restaurant Equipment

Delivering Silver Service in Restaurant

In this module, you will learn about restaurant waiters' essential role in satisfying their customers. This includes the core capabilities and etiquettes a restaurant waiter must possess to set up the table effectively and serve the foods, water, and beverages with precision and style.

Food and Beverage Restaurant Service: Basic Waiter's Training - Course Assessment

In this free online course, we will introduce you to the roles and responsibilities of a waiter in a restaurant.

Food and Beverage Restaurant Service: Basic Waiter's Training

The role of a waiter carries many responsibilities that are crucial to the successful operation of a restaurant. From the initial welcome of guests to the in-depth knowledge of glassware, crockery, cutlery and the details of silver service, each aspect plays a part in customer satisfaction. Gain a thorough understanding of the basic training required for waiters in this introductory-level hospitality course.

Kitchen Management

Workplace Safety

Inventory Management

This module will introduce you to kitchen management, career opportunities in the food service industry, workplace safety, how to clean and sanitise the kitchen and develop a cleaning programme, inventory management in food and beverage service, the benefits of inventory management systems, key principles of menu planning and many other things.

Purchasing and Procurement

Hygiene Emergency Prohibition Notice

Controlling Contamination

In this module, you will learn about purchasing and procurement, food preparation methods and techniques, the principles of food presentation, food safety and hygiene standards legislation, controlling contamination, and the importance of identifying and controlling food safety hazards to prevent foodborne illnesses.

Handling Service Using Technology

Pest Management

Conflict Management

Strategic Marketing for Food Service

In this module, you will learn about the benefits of a restaurant’s Point of Sale or POS system, waste management, pest management, employee management in the kitchen, conflict management, kitchen crisis management and emergency preparedness, and strategic financial planning and marketing for food service.

Kitchen Management - Skills and Procedures - Course Assessment

Learn how to become a kitchen supervisor who manages a restaurant’s kitchen in this free online hospitality course.

Kitchen Management - Skills and Procedures

Kitchen managers (also called ‘kitchen supervisors’) work in restaurants and maintain high standards of food safety and quality while keeping expenses under control. This hospitality course provides multiple skills that a kitchen manager needs in order to balance their culinary and managerial duties. We explore the various career options found in the food service sector and identify the qualifications required to build a fulfilling career.

Revenue Management Tools and Data

Segmentation, Forecasting and Budgeting

In this module, you will familiarize yourself with the basic knowledge of hotel yield and revenue management. The important tools, including the computer software used by revenue managers for data monitoring and analysis, segmentation, forecasting, and budgeting, will be highlighted.

Customer Service: Models and Trends

In this module, learn how to carry out great customer service to edge out competitors and ensure repeated patronage from customers. Learn how to wow your customers and enforce their loyalty to your brand by building good relationships with them, and promptly handling their complaints. You will be shown the latest customer service technology trends.

Hotel Revenue Management and Customer Service Excellence - Course Assessment

Study the global best practices for hotel revenue management and customer service excellence in this free online course.

Hotel Revenue Management and Customer Service Excellence

In this course, the procedures for data monitoring and resource management - and the basic tools for revenue management in the hospitality industry - are discussed. You will learn to discern the benefit of customer service and the most practical systems for building an excellent relationship with your customers. By completing this course, you will be able to impress your customers with a world-class service that will increase your revenue.

Key Components

Staff Recruitment

In this module, you will analyse the important functions, strategies and challenges facing Human Resources departments, especially in the Hospitality sector. Test questions are included.

Job Description

Recruitment Options

Applications and Resumés

Conducting the Interview

Checking References

Offering Employment

In this module you will analyse the importance of the job description to the advertisement and interview processes, describe different recruitment options for finding suitable employees, learn how to screen resumés for suitable candidates and more.

Orientation

Training and Development

Performance Evaluation

Discipline and Termination

In this module, you will learn the procedures for the effective orientation of new employees; the benefits of employee training for organisations and staff; the procedures for effective employee performance evaluation and more.

Compensation Plan

Payroll

In this module, you will learn about the various forms of compensation that can be awarded to employees and gain a better understanding of the payroll process, including tax obligations and outsourcing.

Occupational Health and Safety - Learning Outcome

Health and Safety Practices

In this module, you will identify the key features of an effective occupational health and safety (OHS) system and be better prepared to implement one in your own organisation.

Human Resources in the Food Service and Hospitality Sector - Course Assessment

Learn about the key functions and roles of HR in the Food Service and Hospitality Sector with this free online course.

Human Resources in the Food Service and Hospitality Sector

This free online human resources course will teach you about human resource management in the food service and hospitality sector. In this course, you will study the different HR functions, the hiring process, performance management, compensation, and occupational health and safety. You will also look into the performance evaluation form, reference check form, other valuable tools for working in human resources, and much more!

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