Learning Outcomes

The Role of the Receptionist

Types of Receptionists

The Essentials of Communication

Practice Good Telephone Skills

Sending Formal and Informal Messages

Lesson Summary

In this module, you will be introduced to the role and duties of a receptionist. We’ll show you the types of receptionists and the differences between them. You’ll learn how to create a good first impression, how to communicate effectively, how to practice good telephone skills and how to ensure confidentiality when taking and sending messages.

Database Management and Booking Procedures

Administrative Procedures and Filing Systems

Security, Health & Safety Considerations

This module will teach you database management, including how to ensure confidentiality in database management and how to effectively handle reservations. You will learn about filing systems, routine administrative tasks that a receptionist should perform, and health and safety considerations at work.

Confidentiality

Meeting & Accommodation Arrangements

Organisational Skills & Time Management

Effective Business Communication

In this module, you’ll be introduced to the concept of confidentiality, why it is important and the consequences of breaching it. You’ll be taught the pre-arrangements to make to ensure that a meeting is successful. Upon that, we’ll teach you how to be organised and prioritise as well as how to carry out effective business communication.

Important of Technology in Reception Work

The Importance of Team Work

Reception Area Appearance

Receptionist Career Progression

To Sum It All Up: Reception Work Explained

In this module, you will learn how technology plays a crucial part in administrative work and the software packages that are useful to a receptionist. We’ll teach you teamwork and its importance and how to make a reception area look welcoming and professional. In addition, we'll show you a receptionist's potential future career paths.

Diploma in Reception Skills - Course Assessment

Learn how to perform the duties of a receptionist effectively in this free online office administration training course.

Diploma in Reception Skills

Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure smooth running of your organisation’s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.

Introduction to Office Procedures

Office Support Systems

Communication in the Workplace

In this module, you will discover the skills, processes and equipment organizations use to successfully achieve their goals. We will discuss office support, the responsibilities of the receptionist and effective communication skills. You will learn about different office personnel and their roles in the establishment.

Office Procedures in the Modern Workplace - Assessment

Explore the inner workings of the modern workplace and pick up office administration skills in this free online course.

Office Procedures in the Modern Workplace

As businesses grow and technology evolves, the administration practices used in modern offices change. Highly skilled and motivated office professionals create productive workplaces and are in high demand. This short course covers the basics of office operations and explains how to communicate effectively in the modern workplace to help you reach your full potential. Sign up to polish your CV and take the first step towards white collar success.

Preparing and Answering the Call

Conducting a Business Call

Ending Calls Professionally

In this module, you will learn the ins and outs of bringing mannerisms into your telephonic conversations. From handling and ending phone calls, the lessons guide you on the best practices and techniques to produce clear and concise communication for excellent customer service.

Telephone Etiquette for Personal Assistants - Course Assessment

This free online office administration course lays out the rules of professional telephone etiquette followed by PAs.

Telephone Etiquette for Personal Assistants

A single phone call can make or break a business deal and a company's reputation. It all lies in the principle of ‘first impressions’ and brilliant customer service. This office administration course explains how personal assistants and other professionals should handle phone calls and outlines the conventions of telephone etiquette. We identify the correct tone and language to use on the phone to sharpen your communication and social skills.

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